pexels george milton  scaled

Canon has a lawsuit on its hands for scanner-disabling software for printers that have run out of ink

Users are being forced to buy ink cartridges even if they are only using their printers to scan or fax documents.
As a result, the class-action lawsuit claims that consumers were duped into purchasing a product designed to artificially and unethically generate functional bottlenecks by connecting them to ink levels, even though there is no practical link between them.

Canon refers to these multifunction printers as “3-in-1” or “4-in-1” in its class-action lawsuit against the United States as opposed to the “single function” printers it offers.

However, when the printers have low or empty ink cartridges, they are unable to fax or scan documents (the “Design Issue”), and Canon’s advertising claims are inaccurate, misleading, and reasonably likely to deceive the public.”

Canon is being accused of unfair enrichment since, according to the lawsuit, it is simply doing this to maximize its earnings from the sale of replacement ink cartridges.

It’s nearly impossible to use all of the capabilities of an all-in-one printer if you don’t keep up with the ink supply, which normally expires after two or three years.

“The All-in-One Printers should not have an ink level sensing function that prevents the scanner from working when ink is low or empty. All-in-One Printers were intended by Canon to force consumers to maintain ink supplies regardless of whether they plan to print, scan, or copy “the complainant goes on to say.

When Canon’s ink sales increase, the company makes a lot of money.

An Eastern District of New York federal court has accepted the case, which claims at least $5,000,000 in damages, excluding interest, fees, and litigation costs.


Those who purchased a Canon all-in-one printer and experienced similar issues may be eligible for future monetary compensation.

Reference: https://www.bleepingcomputer.com/news/legal/canon-sued-for-disabling-scanner-when-printers-run-out-of-ink/